Managed Services Support for a leader in steel, energy, and textiles
The client is a multinational company whose core industries are steel, energy, and textiles across 50 countries with 24,000 employees and over 3.4 billion revenue – 13K assets.
Definition
Full physical IT asset lifecycle management for a multinational spanning 50 countries
- Warehouse Management
- IT Vending Machine Stock Management
- On-loan Equipment Management
- IT Asset Management (ITAM) Services Support
- IT Field Support
- Physical Asset Verification (PIV)
Solution
Bringing order to asset operations, from tagging and allocation to warehouse logistics
- Onsite support on ITAM services, such as performing inventory updation, and stock availability check
- Asset tagging as per client’s nomenclature
- PO management for Warehouse infra movement
- Asset allocation to end-users
Impact
Audit-ready operations that hold up under multinational scrutiny
- SLA improvement in end-user management
- 97% of incidents closed within the agreed timeline
- Increased resource productivity
- 100% compliance on audit
- Stringent governance model, with weekly and monthly review
- Optimum utilisation of available resources and control attrition
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